A virtual telephone assistant that uses multi-line Caller ID hardware from Rochelle, TCI, Zeus Phonstuff Inc, or YES Telecom for monitoring up to 100+ lines. LAN feature allows several workstations to have the same detailed status of callers and line usage. Integration with MS Outlook Contacts or internal phonebook, screen pops, line status, memos, forwarding to pagers, cell phones or email, speed dialer, speech, reports and phonebook imports.